Terms and Conditions.
Terms of service
What these terms cover and why you should read them.
This page (together with any documents referred to, within it) are the terms and conditions on which we supply our products to you, whether these are goods or services. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss. Please read these Terms & Conditions carefully before ordering any Products from our site. You should understand that by ordering any of our Products, you agree to be bound by these Terms & Conditions.
Who are we.
We are Batch Limited, a company registered in Jersey. Our company registration number is 135763 and our Headquarters are based at Cranford, Les clos des landes, St. Brelade, Jersey JE3 8DY.
How to contact us.
You can contact us by writing to us at firstname.lastname@example.org.
How we may contact you.
If we have to contact you we will do so by telephone or by email.
Agreement with you.
Confirmations of Order.
After placing your order, you will be sent a confirmation e-mail confirming the value of your order, which has been debited from your credit or debit card.
How we will accept your order.
Our acceptance of your order will take place when we start to process your order, at which point a contract will come into existence between you and us.
If we cannot accept your order.
If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline specified. We will refund or cancel any payments received in full, via the payment method used to place the order.
Your order number.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
We only sell to Jersey, Channel Islands.
Our website is solely for the promotion of our products in Jersey, Channel Islands. Unfortunately, we do not accept orders from OR deliver to addresses outside of Jersey.
Queries regarding your order.
If you have any queries regarding your order please contact us immediately by email on email@example.com. We will contact you by e-mail or telephone if we have any queries relating to your order.
All subscription requests and orders received are subject to acceptance by Batch Limited and any of our personnel, reserve the right, at our absolute discretion, to reject any order without giving reasons. In the event of a rejection, we will refund or cancel any payments received in full, via the payment method used to place the original order.
Skipping your Subscription.
Should you need to skip a delivery for your subscription, please log in to My Account, Manage Subscriptions and then select the Order Schedule. You can only skip an upcoming delivery if sufficient notice is given. Notice must be given before the 20th of each month. In such circumstances the skipped delivery will take effect without charge. Where notice is provided after that time, you will still receive and be charged for your next delivery and your skipped instruction will take effect after that delivery.
Cancelling your Subscription.
You can cancel a subscription at any time by providing notice to us before the 20th of each month. In such circumstances the cancellation will take effect without charge. Where notice is provided after that time, you will still receive and be charged for your next delivery and your cancellation instruction will take effect after that delivery.
Our subscriptions are intended to be an ongoing service with multiple deliveries and whilst you are welcome to skip or cancel at any time, we reserve the right to cancel any subscriptions if we consider this service is being abused.
We will always do our very best to make last-minute changes for you but can only guarantee requests that are received before the 20th of each month.
The costs of delivery is free to all subscriptions and orders over £27.
At this current time, delivery is only available on a Saturday. We shall aim to deliver the products on the next Saturday following the date you place your order.
All Subscriptions aim to be delivered on the first Saturday of every month.
Batch Limited shall not be liable for late or non-delivery of any order if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any license or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any other cause or circumstance whatsoever beyond Batch Limited's reasonable control.
Collection by you.
Currently Batch do not offer collection from the premises.
If you are not at home when the product is delivered.
If no one is available at your address to take delivery, and we have record that you are over 18, we will try to contact you and arrange a safe place to leave the order. Once they have been left in your safe place we accept no liability for loss or damage.
Please note that adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as reasonably possible in order to reschedule your delivery date. In any event, our liability to you will be limited to the price of goods not delivered and the cost of delivery (if any at all).
While we take all appropriate steps to make sure our beers are delivered, sometimes mistakes occur. If we fail to deliver your order (i.e. if your beers have not arrived on their intended delivery date or an agreed rescheduled delivery date) we will either send you compensation gift on our next available delivery date, or we will refund you the full price of your order within 7 days. Please note that banks might take an additional 3-5 days to refund the amount on your card.
What will happen if you do not give required information to us.
Please ensure you provide us with all the necessary information so that we can supply the products to you. Please ensure you have included the full name, address details, including accurate postcode and telephone number of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered. Incorrect personal details may lead to problems or delays in delivery. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
Special delivery conditions apply to certain locations where a third party is involved such as hotels, hospitals and offices. In such cases, the signature of the person authorised to receive the order shall be accepted as proof of delivery and fulfilment of the order.
Our beers are dispatched and delivered by us. Should no one be available to accept the delivery, the beers may be left on the property (excluding on a porch or step) or with a neighbour. Should you have a preferred location for us to leave your order, please specify this when placing your order. Photographic evidence will be taken as proof of delivery and sent to the customer at the time of delivery.
The beers will be your responsibility from the time of delivery. We are also unable to accept liability for consignment being delivered to the wrong address due to incorrect postcodes or house names or numbers.
All prices for products on our website are inclusive of GST at the prevailing rate. All prices, unless stated otherwise, include delivery. Prices are liable to change at any time.
We will use our best endeavours to ensure that the price of the product advised is correct. Should the price advertised be incorrect, we reserve the right to cancel your order even after we have sent you an order confirmation. If a product’s price is different to that stated on our website, we will, at our discretion, either contact you to request payment of the price difference before dispatching the product, or cancel the order and notify you of such cancellation.
The price for each order for a subscription is the price at the time that a subscription order is placed and is confirmed. We reserve the right at our absolute discretion, to raise our prices at any time for reasons including but not limited to price increases from our suppliers and partners. If we raise our prices, we will notify our subscribers and provide the option to cancel your subscription with us free of charge.
We accept American Express, Visa and MasterCard credit and debit cards as well as PayPal. In order to offer the best security, all our payments are processed securely by Stripe. All cards are subject to validation checks and authorisation by the card issuer. We will not be liable for delays or non-delivery if, for any reason, your card issuer refuses to authorise payment.
For all subscriptions, payment will be taken at checkout for your first delivery only. For future deliveries, you will be billed on a recurring basis on the 20th of the month before a delivery is scheduled. So if your order is due to be delivered on Saturday 5th March, you will be charged on Thursday 20th February. The amount your card will be billed in any given month will be the value of your box selected for the given month.
If you create an account and enter your payment details, your card will be stored securely by Stripe so that you can check out on future visits without re-entering your card details. We never store or have access to your credit or debit card details.
We are unable to accept returns on any of our products.
We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that products you purchase from companies to whose website we have provided a link on our site, will be of satisfactory quality and any such warranties are disclaimed by us absolutely.
INTELLECTUAL PROPERTY RIGHTS
The copyright, design rights, trade marks (whether registered or not), patents (whether registered or not) and any and all other intellectual property rights including the software, source code contained on this website, including without limitation any designs comprising the products or any part of them, the designs, text, graphics, logos and images are the property of Batch Limited or its licensors and you have no rights, title or interest in the Intellectual Property Rights.
How we may use your personal information.
How to tell us about problems.
If you have any questions or complaints about the products you have received, please contact us. You contact us on Instagram, email on firstname.lastname@example.org or by post at Batch Limited, Cranford, Les Clos des Landes, St. Brelade, Jersey, JE3 8DY.
Incorrect or incomplete goods.
If the our products we deliver are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 24 hours of receipt of the products in question. Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition, and we shall have no liability to pay any money to you by way of compensation.
Death and personal injury.
We accept no liability for death or personal injury arising from our negligence.
We accept no liability for fraud or fraudulent misrepresentation.
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so that is caused by any event or circumstance beyond our reasonable control, including but not limited to breakdown of systems or network access, flood, fire, explosion or accident.
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right to enforce any term of this agreement, but this does not affect any right or remedy of a third party that exists or is available otherwise.
You must be aged 18 years old or over to purchase alcohol. By placing an order you are affirming that you are at least 18 years old. If you are buying the beer as a gift then the recipient must be 18 years old or over. If there is no one of that age at the address when delivery is attempted, the goods may be retained by the driver. In such a case the driver will leave notification of attempted delivery, and a telephone number for you to rearrange delivery.
If a court finds part of these terms and conditions illegal, the rest will remain in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by Jersey law and you can bring legal proceedings in respect of the products in the courts of Jersey.
Alternative dispute resolution.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may want to contact an alternative dispute resolution provider.
Additionally, we reserve the right to suspend, restrict or terminate access to the batch.je site and/or the batch.je services for any reason at any time. We will attempt to limit the frequency and duration of any such suspension or restriction and notify you where this will affect any ongoing subscription.
Whilst we agree to use our reasonable endeavours to ensure that the website is fully operational and error free, we cannot guarantee this and therefore accept no responsibility for any defects and/or interruption of the website, and shall be released from our obligations under these terms & conditions in the event of any cause beyond our reasonable control which renders the provision of the website impossible or impractical.
We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands and damages arising directly or indirectly out of or in any way connected with your use or inability to access the batch.je website.
This exclusion shall apply in respect of, without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, whether arising in contract, tort, under statute or otherwise provided that nothing contained in these terms & conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the products supplied.
We reserve the right to supplement and amend the terms & conditions on which you are permitted access to the website from time to time. Any changes will be posted on the website and it is your responsibility as a customer to review any changes on accessing the website. Additionally, we reserve the right to suspend, restrict or terminate access to the website for any reason at any time.
These terms & conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these terms & conditions shall prevail. If any of these terms & conditions are held to be invalid or enforceable, the remaining provisions shall remain in full force and effect.